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What You Agree to When You Use carter4d

These terms govern how your account works, what we expect from you, and what you can expect from us. Access to carter4d depends on local law and is available only where local regulations permit — check your eligibility before you open an account.

Account eligibility requiredIndonesia-applicable termsDANA, OVO, GoPay wallet scopePolicy updated when law changesContact us for any dispute
carter4d What You Agree to When You Use carter4d
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Integrity

Your account data stays within our system under a defined retention period aligned with applicable financial and operational requirements. We do not sell or share personal information with third-party marketing platforms. Here is how we handle the key areas that matter most to you.

Data Retention

We retain account and transaction records for the period required under applicable rules. You can request a summary of your stored data at any time through the account help centre.

Cookie Policy

We use session and preference cookies to keep your account state consistent across devices — so your lobby picks up where you left off whether you switch from mobile to browser.

Account Security

All account access is protected with OTP verification tied to your registered number. If you suspect unauthorised access, change your credentials immediately and contact support.

Requesting Changes

To update registered details — including your linked DANA, OVO, or GoPay wallet — submit a request through live chat with your account ID and valid identity confirmation.

POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Question

If something in our terms is unclear, or if you need to raise a dispute about your account or a transaction made via DANA, OVO, or GoPay, our support team is the right place to start. We aim to respond to policy queries within one business day through the channels below.

Live Chat Open the chat widget from any page in your account. Describe your policy question or dispute and a support agent will pick it up directly — no email queue.
Email Support Send policy questions or formal account complaints to our support email address. Include your registered account ID and the transaction reference if relevant.
Account Help Centre The help section inside your account covers common policy queries — wallet verification steps, account suspension reasons, and how to request a data copy.

Common Questions About carter4d Legal Terms

These are the questions we hear most often about account eligibility, data rights, and how our terms apply to wallet transactions in Indonesia. If your question is not here, contact us directly.

Eligibility depends on your local law and the region you access from. It is your responsibility to confirm that using the platform is permitted where you are. We do not override local legal requirements.

We store only the wallet identifier needed to process your transaction. Full wallet credentials are handled by the respective e-wallet provider — we never hold your e-wallet PIN or password.

Submit a data request through our live chat or email support with your registered account ID. We will compile and send your account activity summary within a reasonable processing period.

We will notify you via your registered contact detail. You can raise a dispute through email support. Pending wallet balances are reviewed separately as part of the suspension process.

You can request account closure and data deletion via support. Some transaction records may be retained for the minimum period required under applicable financial rules before full deletion.

We flag material changes on your account dashboard before they take effect. Continued use of the platform after a notice period counts as acceptance of the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.